Vol. 11 No. 3 (2016): September/2016

Renan Grijó Búrigo, Nério Amboni

Innovation and continuous improvement in the Búrigo clinical analysis laboratory

Clerilei Aparecida Bier, Ruth Ferreira Roque Rossi, Francisco Tiago Garcia Peña, Natasha Giarola Fragoso de Oliveira, Fernanda Konradt de Campos, Daniel Linhares Bittencourt

Proposal to create a tool for the diagnosis, evaluation, guidance, and support for the globally sustainable corporate responsibility organizations: GSCR protocol

Maria Celeste de Carvalho Ressiguier Ribeiro, Alex da Silva Alves

Application of the Analytic Hierarchy Process (AHP) method with absolute measurement in a qualitative selection problem

Diane Mafra Gaebler, Fabiano Maury Raupp

Identification and measurement of quality costs and not quality in a textile and apparel industry

Aryel Cruz, Leandro Domingos Tavares

Implementation of organizational climate survey for performance improvement and competitiveness of an information technology company

Saulo Santos, Sérgio França

Self-assessment model with a focus on people management to improve the quality of health services

Karolina Muniz Freire Maggessi, Karina Thiebaut Sacramento, Martius Vicente Rodriguez y Rodriguez, José Rodrigues de Farias Filho

Proposition of a strategic delivery management system for the oil and gas industry: BSC and AHP integrated approach

Wilson Vanderlei Costa Sousa, Cíntia de Melo de Albuquerque Ribeiro, Martius Vicente Rodriguez Y Rodriguez

Volume 11, No. 3September/2016

ARTICLES