Operations research techniques applied to service center logistics in power distribution users

Resumen

This paper deals with the optimization for the logistics regarding services demanded byusers of power distribution lines, served by the Portão office, located in Curitiba, PR, Brazil,and operated by COPEL (Paranaense Power Company). Through the use of OperationsResearch techniques, an Integer Programming Mathematical model and Floyd Algorithm, amethod was defined to determine in an optimized way, the number of teams needed by theselected office, as well as, the optimized assignment for the teams to the sites in need, inorder to offer efficient services to the users and, besides that, the immediate execution onemergencies and, as to the other services, accordingly to parameters set by the NationalPower Agency together with COPEL. The methodology hereby presented is generic, so thatit could be applied to any power network (or any of its lines), and it has presented verysatisfactory results to the case in analysis.