Vol. 11 No. 4 (2016): December/2016 | Sistemas & Gestão

Sistemas & Gestão

Fernando Eduardo Cardoso, Rosalia Aldraci Barbosa Lavarda

The use of the internet as a strategic practice in decision-making by the middle manager
Jorge Harry Harzer, Eliane Cristine Francisco Maffezzolli, Alceu Souza, Wesley Vieira da Silva

Influence of level of study and gender on risk aversion and loss according to prospect theory
Marco Aurélio Carino Bouzada

Predicting service time in a call center
Denise Rieg, Fernando Cezar Leandro Scramim, Lilian Kátia de Oliveira, Maria Luiza Del Roio

Dimensions of quality in services provided by language schools
Danielle Sandler dos Passos

Big Data, Data Science and their contributions to the development of the use of Open Source Intelligence
Luciana Cristina da Conceicao Lima, Alcindo Fernandes Gonçalves, Eduardo Rodrigues Gomes, Claudio Benevenuto de Campos Lima, Gilson Brito Alves Lima

Survey and analysis of global governance perspectives in the context of social responsibility
Amanda Sexto Alexandre Pereira, Nilson Brandalise, Luiz Carlos Brasil de Brito Mello

Usage of AHP methodology in selecting commercial building sites in the city of Rio de Janeiro
Andrea Hecksher, Nelson F. F. Ebecken

Comparative study of opinion mining in a retailer network
Paulo Vitor Ribeiro Marques da Silva, Ricardo Abranches Félix Cardoso Junior, Gustavo Carneiro de Noronha

Flood mapping and risk assessment of the Paraiba River Basin, Alagoas, Brazil: case study
Mayara de Melo Paranhos, Stella Jacyszyn Bachega, Dalton Matsuo Tavares, Naiara Faiad Sebba Calife

Application of failure mode and effects analysis for risk management of a project
Alessandro Prudêncio Lukosevicius, Gustavo Guimarães Marchisotti, Carlos Alberto Pereira Soares

Overview of complexity: main currents, definitions and constructs

Estefan Monteiro da Fonseca, José Antônio Baptista Neto, Carlos Marclei Arruda Rangel, Leonardo da Silva Lima, Priscila S de Oliveira

Use of the Water Quality Index as indicator of tourism impact management in Paraty, Rio de Janeiro/Brazil