Development of a model to measure the efficiency of outsourced companies in the process of aircraft spare parts technical publications

Abstract

Outsourcing is related to the action which an organization deals with its suppliers through a kind of business contract where a specific activity or service has been hired to be made. This research proposed a model which was based in the methods DEA and AHP, and its purpose was to evaluate the efficiency of outsourced companies in the aeronautical industry.It also proposed an evaluation in the relation between the variables of the process and the value obtained for the effiiency. The criteria of Quality, Time and Cost were considered the outputs of the process, and those criteria were quantified by AHP for DEA matrix.The number of technical documents received by those outsorced companies were considered the input of the process. The criteria and its indicators were chosen with a questionnaire which was apllied in a group of specialists of spare parts technical publications. The proposal of the model was showed and it was validated by this same group of specialists. The results obtained with the software SIAD were considered satisfactory. The analysis of the relation between the reduction in the number of outputs and the variation in the value of the efficiency was done and it was possible to separate the companies in groups that were considered able to receive an investment to improve their process.