Methodological perspectives for the evaluation of organizational performance: applicability in logistics

Abstract

The performance evaluation, under different perspectives, allows an analysis of the global situation, as well as the identification of processes susceptible to improvement and adaptation, however, there is a shortage in the literature in what is concerned to applicable methodologies to the evaluation of logistic systems. Then, the present work aimed at gathering information referring to some approaches and methods of performance evaluation, applied and used by the organizations, identifying some use opportunities and limitations in the managerial logistics. This study is concerned with the following approaches: McKinsey 7- S, the method Baldrige National Quality Program, the Moreira approach, and the Balanced Scorecard methodology (BSC). The methodological approach used was the exploratory and qualitative research, using the technique of content analysis, from where the principal existent differences, among the researched models, are systematically presented, as well as their limitations, bringing a critical analysis, their applicability and/or adaptation to the Managerial Logistics.