The users’ perceptions about performance of Information Systems in finance city office in three big cities of Rio Grande do Sul

Abstract

The role of city public manager has been passed for a critical stage of collections and responsibilities from public society. For this question, the manager must define methods and decision maker tools such as account indicators, Enterprise Resource Planning, Manager Information Systems (IS) and Decision Making Information Systems, looking for informationâs quality to understanding and planning his acts. The present study aims to verify the Information Systems end userâs satisfaction degree in finance city offices. The research concludes that, although to be now a natural practice, the simple use of IS donât make possible the satisfactory function of financial office. The training of IS end users and technical support are fundamental, independent of the hierarchic level. The exceeded technologies provide low satisfaction user index. Non-integrated systems present considerable lacks in data organizations and presentation to end users. Independently of technological structure used, the adaptation of new laws, such as Fiscal Responsibility, is very difficult.