Organizational modeling in the management of public works contracts: a case study at the Federal University of Ceará

Abstract

There are many problems in the public administration in the contracting of works and services, such as: failure to comply with the object of the contract, delays in the delivery of the product and executed budgets higher than the estimates. The research aims to present an organizational model for the management of public works contracts, applied at the Federal University of Ceará. The article presents as a result the organizational submodels: business objectives and rules model, process model, actors’ model, and resources developed under the light of the Enterprise Knowledge Development (EKD) methodology. The systemic view, provided by the submodels, allows the improvement of the processes and the clear identification on the management of contracts, indicating the opportunities of improvements. The study allows establishing strategies that help in the identification of the obstacles in the public contracting.