Highlights: The article proposes a simple but efficient process of disposing of permanent goods that are idle; proposes the execution of the process with quality techniques; uses business modeling tools; and values sustainability.
Objective: Propose the process of undoing, more specifically, movement of goods between units of a public agency, so that resources that are idle in one unit can be reused by another, preserving financial resources, generating savings in public coffers, saving of physical space and contributing to the sustainable character of the institution.
Methodology: To identify the problems in this process, the Analysis and Troubleshooting Method (MASP) is used as the quality methodology. After the problems are identified, a process modeling will be proposed using the Business Process Model and Notation (BPMN), then, a sustainability indicator will be proposed and measured as a way to validate the success of the proposed modeling.
Results: As a result, we have a process model to be used in the handling of goods, which generated resource savings, reuse of goods and a positive image for the organization.
Limitations of the research: The difficulties encountered are at the level of human involvement, where there is a need for cultural change to carry out new procedures, since the main survey and initiative for the execution of this process depends on people.
Practical implications: The study contributes by presenting the practical and simple step-by-step that organizations must follow to give purpose to items that are not used.
Originality: Besides the article proposing a solution to the problem of accumulation of assets in public organizations, it still measures the success of the execution, highlighting the sustainable side of such process.