The impact of an information system on productive processes: a case study in a clinical analysis laboratory of a private higher education institution

Abstract

This project has as its main objective to verify how the use of information systems can contribute to the improvement of production processes, through a proposal for the implementation of a computerized system. The project is methodologically characterized as a qualitative and descriptive study. It was developed in two stages: in the first, a bibliographical research was carried out, through which it was possible to perform the structuring of a checklist for data collection; in the second stage, the case study method was adopted, based on the checklist, whose scenario was a clinical analysis laboratory of a private higher education institution, in São Luís, Maranhão, Brazil. Based on the general objective, it was possible to identify flaws in the monitoring of the flow of processes, activities carried out, input and output of materials in the laboratory, to determine that there is a need to implement an information system in order to improve organization and control of materials and streamline decision-making processes.