Operational analysis of a logistic process in the petroleum exploration and production chain integrating Ishikawa, Bowersox and Liker tools in problem identification: a case study

Abstract

The objective of this article was to demonstrate the research and use of an operations analysis model unique to logistic activities that could integrate the use of three tools to identify and analyze problems in a process and to prove the interdependence of losses and gains between the various factors that make up an activity. In this proposal the research of context, concepts, application and evaluations on the models chosen for the integration was made. After designing the integrated model, it was tested in a real case of application and the results of the analysis were obtained, taking care to contextualize all the technical, social and cultural aspects involved in the process. In the end, the conclusion exposed the positive and negative aspects of the logistic process evaluated and demonstrated the effectiveness of the integration of tools, identifying opportunities for improvement with the prioritization and indication of a tool for the solution of the deviations.