Implementation of organizational climate survey for performance improvement and competitiveness of an information technology company

Abstract

The organizational climate represents the organization's environment considering the staff, human relations and the resources available to carry out the work. In this concept, it is considered also the quality and the search for improved organizational performance based on people's behavior change. The reason for the research is characterized by the following question: how can the organizational climate research be an effective tool to diagnose the degree of motivation of employees and improve the performance of corporate management? This study has the general objective to analyze the organizational climate in order to improve the working conditions of the company that operates in the information technology sector, so as to diagnose the satisfaction and expectation factors and to evaluate the performance of employees. As for scientific research classification, it is a case study built on bibliographical research and analysis of the survey results that were sent to 78 employees through Google Docs. The organizational climate survey was based on theoretical basis, highlighting the following factors: leadership, interpersonal relationships, communication, T&D, pay system, quality, productivity, and working conditions. Finally, the results showed: dissatisfaction indices for the leading system for organizational communication and the compensation system; and satisfaction ratings for interpersonal relations and working conditions. This information was used for preparing an action plan for the management of organizational culture and, consequently, improving the performance and competitiveness of the company.